Who we are
Melody Drain is a stainless steel drainage products manufacturer based in Caitang, Chaozhou, Guangdong, China. This policy applies to information collected through melodydrain.com.
Information we collect
When you submit a contact or quotation form, we collect the information you provide, such as your name, company, email address, phone number, product interest, estimated quantity, destination market, and message. We also process limited technical data needed for security, including IP-derived request identifiers and Cloudflare Turnstile verification results.
How we use information
We use submitted information to answer enquiries, prepare quotations, assess product requirements, prevent abuse, maintain the reliability of the website, and improve our services. We do not sell personal information.
Analytics and cookies
Google Analytics helps us understand website usage. Analytics storage is denied by default and is enabled only after you select “Accept analytics.” Advertising storage and advertising-personalisation signals remain denied. If you reject optional analytics, essential website functions and enquiry forms remain available.
Service providers and international processing
We use Cloudflare for hosting, security, Turnstile, and database services; Resend for transactional email delivery; and Google Analytics for consent-based website measurement. These providers may process data in countries outside your own under their applicable safeguards and terms.
Retention and security
We keep enquiry information only as long as reasonably necessary for sales follow-up, contractual, legal, security, and record-keeping needs. GA4 event-level data is configured for a 14-month retention period. We use access controls, encrypted transport, and abuse-prevention measures, but no internet service can guarantee absolute security.
Your choices
Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request.
Contact us
For privacy questions or requests, email [email protected] or write to Caitang, Chaozhou, Guangdong Province, China.